1. Who is selling
The seller is Marca Mold S.r.l., a single-shareholder company, Via Ticino, 91 – 20014 Nerviano (MI), Italy – VAT no. IT06089670159, tax code 06089670159, entered in the Milan Companies Register – REA MI 1066504, share capital € 21,840.00 fully paid up. Contacts: [email protected], +39 0331 406311, certified e-mail [email protected].
2. Who they apply to
These terms govern the sale of components manufactured to order through the quoting engine of this site. They apply both to business customers and to consumers; where a clause applies to consumers only, this is stated.
The terms published on this site at the moment the order is confirmed are the ones that apply. We can change them at any time, but changes have no effect on orders already confirmed.
3. Use of the site and customer area
The quoting engine requires an account to be created. The data given must be true and up to date; for business customers, whoever operates declares that they have the power to bind the entity they act for.
Credentials are personal: the customer keeps them safe, is answerable for what is done with them and tells us without delay, writing to [email protected], if they suspect someone else is using them.
The price shown by the quoting engine is calculated automatically on the data entered and the geometry uploaded: it is an offer valid for the period stated on the quotation and does not bind us to produce until the order is confirmed in accordance with point 5.
We may suspend or close an account that is used contrary to the law or to these terms, or to reach someone else’s data. If there are orders in progress, the account stays active for as long as it takes to complete them. The customer can ask for their account to be closed at any time by writing to the same address; for data retention the Privacy Policy applies.
The contents of the site — texts, images, trade marks, the software of the quoting engine — belong to Marca Mold S.r.l. or to those who granted us their use. They are made available in order to use the service: they may not be reproduced, extracted or reused for other purposes without our written consent.
4. The files the customer uploads
Three-dimensional models and attached documents remain the property of the customer. We acquire no right over the design: neither over the geometry, nor over the technical solutions it contains.
By uploading a file the customer warrants that they own it or are authorised to use it, and that producing it infringes no third-party rights and no confidentiality obligation. The customer indemnifies Marca Mold S.r.l. against third-party claims based on this point.
We use files solely to perform the contract: to calculate the quotation, produce the parts, check their quality and keep the traceability required by our quality system and by legal obligations. We do not pass them to third parties, except to the suppliers and carriers strictly needed to carry out the order, as stated in the Privacy Policy.
We treat files as confidential information. At the customer’s request we sign a non-disclosure agreement before the models are sent.
Files stay available in the customer’s private area, and the customer can ask at any time for them to be deleted: what we have to keep by law or for the guarantee on parts already produced is unaffected.
5. How the contract is formed
The customer uploads a three-dimensional model, chooses technology, material, finish and quantity, and gets a price calculated automatically. The contract is concluded when the order is confirmed and the payment authorised: from that moment the customer receives an e-mail confirmation with the summary.
Before the order is concluded the following are always stated: the description of the parts, the unit and total price, the shipping costs, the tax applied and the estimated production times. The button that concludes the order carries the wording that it entails an obligation to pay.
6. Prices
Prices are in euro. Unless otherwise stated they are exclusive of VAT, applied according to the customer’s status and the country of destination: intra-Community supplies to taxable persons with a VAT number valid in VIES are zero-rated.
Shipping costs are calculated on the actual weight and size and shown before the order is concluded. The price is confirmed again at the moment of payment.
7. Payment
Payment is by credit card or PayPal through the payment service provider Stripe. Card details are handled directly by Stripe and do not pass through our systems. Some customers may be granted payment by bank transfer: in that case production starts when the credit is received.
8. Production, delivery, risk
The production times shown run from order confirmation and are expressed in working days. Shipments are entrusted to express couriers; the estimated delivery date takes weekends and public holidays into account.
For consumer customers, the risk of loss or damage passes to the customer on physical delivery of the goods. For business customers, the goods travel at the consignee’s risk; the consignee must check that the parcels are intact on receipt and enter a written reservation on the transport document.
9. Suitability of the model and responsibility for the design
The quoting engine automatically checks certain geometric features (bounding size, minimum wall thickness, producibility in the chosen technology) and flags critical cases. The functional correctness of the design and compliance with the tolerances required for the intended use remain the customer’s responsibility. For ownership of the rights in the model, point 4 applies.
10. Work we do not accept
We may refuse a production job, even after the order has been confirmed, when the requested part:
- constitutes a weapon, a part of one or ammunition, or is intended to form part of one;
- infringes third-party rights or is intended for an unlawful use;
- cannot be produced safely with the technologies and materials available;
- requires product qualifications or certifications that we have not declared we hold — medical devices under Reg. (EU) 2017/745 or aeronautical components, for example — unless otherwise agreed in writing.
If the refusal comes after payment, the amount is refunded in full within fourteen days, using the same means of payment the customer used. Nothing else is owed.
11. Right of withdrawal
The right of withdrawal does not apply. The goods supplied are made to measure or clearly personalised on the three-dimensional model sent by the customer: the exception laid down in Art. 59(1)(c) of the Italian Consumer Code therefore applies, which rules out withdrawal for contracts for the supply of goods made to measure or clearly personalised.
This exclusion does not affect the statutory guarantee of conformity in any way.
12. Statutory guarantee of conformity
For consumer customers the statutory guarantee of conformity under Arts. 128 ff. of the Italian Consumer Code applies: two years from delivery, with notice of the defect within two months of discovery. In the event of a lack of conformity the consumer is entitled to have conformity restored by repair or replacement, or to a price reduction or termination of the contract, under the conditions set by law.
For business customers the terms of Art. 1495 of the Italian Civil Code apply: notice of defects within eight days of discovery, limitation period of one year from delivery.
Deviations attributable to the tolerances inherent in the technology used, stated in the material data sheet, do not constitute a lack of conformity.
13. Complaints and dispute resolution
Complaints are to be sent to [email protected]. We always look for a direct solution.
For consumers the remedies provided by law are unaffected, including recourse to the mediation bodies and to the alternative dispute resolution procedures provided for by Arts. 141 ff. of the Italian Consumer Code.
14. Governing law and jurisdiction
The contract is governed by Italian law. For consumer customers the court of the consumer’s place of residence or domicile has jurisdiction, if located in Italy. For business customers the court of Milan has exclusive jurisdiction.
Last updated: 9 September 2026.
These texts are drawn up in Italian. The versions in other languages are a courtesy translation: in the event of any divergence the Italian text prevails.